Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you must contact us to obtain an authorisation number either by telephone or e-mail info@belltell.co.uk.
Please give us the following details:
- The order number
- The product being returned
- The reason for returning the product
- Do you require an exchange or a refund?
Goods must be returned within seven working days of the authorisation number being issued otherwise the returns authorisation will be cancelled.
Once you have received the authorisation number together with a returns form by return e-mail, please complete the form and return your product to us – the item must be unused and in its original packaging. Please ensure that you send returned goods by recorded or registered post as we cannot be responsible for items lost in the post. Please ensure that you include your name and address and returns number in the parcel in order that we can identify where it has come from.
Returns by post cannot be accepted without a valid returns number.
For Further enquires, you can always contact us for any return question at info@belltell.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@belltell.co.uk.